I had issues with both cribs my children had. My son, born in 2003 had a dropside crib like most did at that time and it ended up having 2 recalls on it. Both had to do with parts that needed to be replaced to disable the dropside and make the mattress slats more sturdy. The company handled it just "ok". It took forever for the part to come in which was frustrating. With my daughter's crib, it was also recalled due to the dropside. Same experience both times. I believe we also had another piece of gear recalled at one time and we were told to take it back to the store for a gift card to get a new product. That time was the easiest!
~ Christine ~ Mom to 2 busy boys and one spoiled lil' girl